Personal data protection policy
This is an English translation provided for convenience. The Georgian version is legally binding and prevails in case of any difference.
1. General provisions
This policy sets out how Web Hoster collects, uses and stores personal data when you use the company's services.
It is based on the legislation of Georgia in force, including the Law on Personal Data Protection and the Law on Electronic Communications.
2. Definitions
The terms used have the following meanings:
- Personal data: any information that allows a person to be identified directly or indirectly;
- Data subject: a person whose data is processed by the company;
- Processing: any operation performed on data, including collection, storage, alteration, deletion or disclosure;
- Data controller: the company or another authorized person who determines the purposes and means of data processing.
3. Data controller
The person responsible for personal data is:
- Name: Individual Entrepreneur Ani Kapanadze, trade name Web Hoster
- Identification code: 01001088491
- Address: 2 Abashidze-Orbeliani St, Tbilisi
- Email: info@webhoster.ge
- Phone: +995 598 55 44 20
4. Types of data collected
The company collects the following types of personal data:
- first name, last name, email, phone number, home address, company name and identification code, password;
- when using the services: IP address, domains, hosting resource usage statistics, log files, technical information;
- during technical support: correspondence, problem description, recommendations;
- when using the website: device type, operating system, browser, cookies, page view history and actions.
5. Purposes of processing
Personal data is processed for the following purposes:
- providing and managing the services;
- creating and managing the account;
- concluding and performing contracts;
- processing payments and financial accounting;
- technical support;
- improving and developing the services;
- ensuring security and preventing fraud;
- meeting obligations under the law;
- marketing communication with the customer (with consent);
- analytics and statistical purposes.
6. Legal grounds
Personal data is processed on the following legal grounds:
- performance of a contract or taking the steps needed to conclude it;
- legitimate interests of the company or a third party, where they do not conflict with the customer's rights;
- compliance with a legal obligation;
- consent, especially for marketing or analytics purposes.
7. Retention periods
The company keeps personal data only for as long as necessary:
- account data: no longer than 6 years after the account is closed;
- technical correspondence: no longer than 2 years;
- log files: from at least 6 months up to 3 years.
8. Disclosure and transfer of data
Personal data may be transferred in the following cases:
- to service providers: payment systems, domain registrars, hosting and support providers;
- at a legal request: the relevant state authorities or courts.
9. International transfer of data
The company may have servers and service partners outside Georgia, so the customer's personal data may be transferred to or processed in another jurisdiction.
In such cases the company ensures:
- the use of standard contractual clauses for data transfers;
- work with certified and secure infrastructure;
- additional technical and organizational security measures to protect the data.
10. Data security
The company uses modern security mechanisms to protect data:
- data encryption (e.g. SSL/TLS);
- protected servers and firewalls;
- regular security checks;
- access management and authentication;
- backups;
- a response plan for data breaches.
11. Your rights
Under the legislation of Georgia, the data subject has the following rights:
- access to personal data;
- correction of inaccurate or incomplete data;
- requesting deletion of data in certain cases;
- restriction of processing;
- data portability in a structured format;
- objection to processing based on legitimate interest;
- rights related to automated decisions;
- withdrawal of consent at any time.
To exercise these rights, please contact us using the details below.
12. Complaints
For any question or complaint, please first contact the company by email: info@webhoster.ge
13. Third party links
The website may contain links to other websites that do not belong to the company. The company is not responsible for the privacy policies or practices of third parties. We recommend reviewing the privacy policy of each website.
14. Minors
The company's services are not intended for persons under 16. The company does not knowingly collect their personal data. If it becomes known that a person under 16 has provided us with data, the company will take appropriate steps to delete it.
15. Policy updates
The company reserves the right to update this policy as needed. The new version will be published on the website. In case of material changes, the customer will be informed by email or another communication channel.
16. Contact us
If you wish to exercise your rights or have a question about any part of this policy, please contact us:
Email: info@webhoster.ge