Hosting service agreement
This is an English translation provided for convenience. The Georgian version is legally binding and prevails in case of any difference.
1. Parties and conclusion of the agreement
1.1. The service provider is Individual Entrepreneur Ani Kapanadze, identification code 01001088491, legal address: 2 Abashidze-Orbeliani St, Tbilisi, operating under the trade name “Web Hoster” (hereinafter the “Provider”).
1.2. The customer is a natural or legal person who registers in the client area (https://webhoster.ge/members/) and orders a service (hereinafter the “Customer”).
1.3. The agreement is deemed concluded when the Customer accepts these terms while placing an order and pays the first invoice. These terms, Acceptable use policy, Refund policy and Personal data protection policy together form the agreement between the parties.
1.4. The service may be ordered by a person aged 18 or over or by an authorized representative of a legal entity.
2. Subject of the agreement
2.1. The Provider supplies the Customer with shared web hosting with the cPanel control panel, according to the chosen plan, and the Customer pays the service fee.
2.2. Plan contents and prices are listed on the page Hosting and in the client area when ordering. The price in effect at the time of ordering applies until the end of the paid period.
2.3. The service includes server space, the ability to manage email, databases and domains in cPanel, a free SSL certificate and a daily backup, unless the plan description states otherwise.
3. Payment and renewal
3.1. The service is prepaid. Prices are in Georgian lari (₾).
3.2. Invoices are created and sent from the client area and to the Customer's email. Available payment methods are shown in the client area.
3.3. The service renews automatically for the same period unless the Customer cancels it. The renewal invoice is created before the current period ends.
3.4. The Provider may change prices. A change applies only from the next billing period and the Customer is notified by email at least 30 days before it takes effect.
4. Non payment, suspension and deletion of data
4.1. If an invoice is not paid within 7 days after the due date, the service may be suspended. While suspended, sites and email are unavailable.
4.2. A suspended service is restored after payment.
4.3. If an invoice is not paid within 30 days after the due date, the service is terminated and the files, databases and email on the account may be permanently deleted, with no possibility of recovery.
5. Customer obligations
5.1. Provide accurate and current contact information and keep it up to date in the client area.
5.2. Comply with the Acceptable use policy and the legislation of Georgia.
5.3. Keep access details secure (passwords for the client area, cPanel, FTP, email and CMS). The Customer is responsible for actions performed from the Customer's account.
5.4. Keep the site's software (WordPress, themes, plugins) up to date and not use versions with known vulnerabilities.
5.5. Where needed, also create and keep copies of important data on the Customer's own device or elsewhere.
6. Provider obligations
6.1. Provide the service according to the chosen plan and take reasonable measures to keep the servers running properly.
6.2. Provide the Customer with technical support through the ticket system, by phone and by email.
6.3. Protect the Customer's personal data in accordance with the personal data protection policy.
6.4. Where possible, notify the Customer in advance of planned maintenance that affects service availability. News is published on the page News, and server status is shown on the page Server status.
7. Backups
7.1. The Provider creates daily backups of accounts, used to restore data in case of a technical failure or at the Customer's request.
7.2. Backups are an additional safeguard and do not replace the Customer keeping their own data. The Provider does not guarantee that all data can always be restored.
8. Suspension for breach of the rules
8.1. The Provider may suspend the service with prior notice, or immediately in case of a serious threat, if the account breaches the acceptable use policy, endangers the server or other customers, or if the law requires it.
8.2. In such cases the Provider informs the Customer of the reason for suspension and, where possible, how to fix it.
9. Limitation of liability
9.1. The Provider is not responsible for content placed on the Customer's site, software installed by the Customer, or the results of its use.
9.2. The Provider is not liable for indirect damage, including lost income, profit or data, caused by the Customer's actions, the actions of third parties or circumstances beyond the Provider's control (force majeure).
9.3. In any case, the Provider's liability is limited to the amount the Customer paid for the affected service for the current billing period.
10. Termination
10.1. The Customer may cancel the service at any time from the client area or by opening a ticket. Refunds are made according to the refund policy.
10.2. Before cancelling, the Customer must download the files, databases and email they need. After termination, the data may be deleted.
10.3. The Provider may terminate the agreement in the cases set out in sections 4 and 8 of these terms.
11. Domains and third party services
11.1. Domain registration and renewal are subject to the rules of the relevant registrar and domain zone. Domain fees are not refundable.
11.2. Third party software and services (for example plugins, themes, external services) are subject to their makers' terms.
12. Changes to the terms
12.1. The Provider may change these terms. The new version is published on this page and its effective date is shown above. The Customer is informed of material changes by email.
12.2. If the Customer does not agree to a change, they may cancel the service. Using the service after the change takes effect means accepting the new terms.
13. Governing law and disputes
13.1. The agreement is governed by the legislation of Georgia.
13.2. Disputes are resolved by negotiation. If no agreement is reached, the dispute is heard by the common courts of Georgia.
14. Contact
Email: info@webhoster.ge, phone: +995 598 55 44 20. For technical matters: Open a ticket.